Return & Refund Policy – onlinemakit.com

Effective Date: __________

At onlinemakit.com, we aim to provide a transparent and fair return and refund process while protecting both buyers and sellers.

1. General Policy

• Returns and refunds depend on the type of product, order method, and seller’s conditions.

• Buyers are encouraged to carefully review product descriptions before placing an order.

• onlinemakit.com acts as a marketplace intermediary and facilitates communication between buyers and sellers.

2. New Products

• New products may be eligible for return within 3–7 days of delivery, depending on the seller’s policy.

• Products must be:

  • Unused

  • In original packaging

  • In the same condition as received

• Shipping or delivery costs are non-refundable, unless the return is due to seller error.

3. Used Products

• Used products are sold “as is” and are generally non-refundable.

• Returns may only be accepted if:

  • The product is significantly different from the description, or

  • A major undisclosed defect is proven

4. Pre-Order Products

• Pre-order items are non-refundable once international procurement or supplier processing has started.

• Delivery timelines are estimates and may change due to logistics or supplier delays.

5. Refund Method & Timeline

• Refunds, if approved, will be processed using the same or an agreed payment method.

• Refund processing may take 7–14 business days, depending on payment verification.

6. Non-Returnable Items

The following items are not eligible for return or refund:

• Products damaged due to customer misuse

• Products with missing parts caused by the customer

• Items purchased outside the platform

• Illegal or prohibited products

7. Dispute & Complaint Handling

• Buyers must contact support within 48 hours of receiving the product if there is an issue.

• onlinemakit.com will review disputes based on:

  • Order records

  • Communication history

  • Submitted evidence (photos, messages, receipts)

• Final decisions are made according to platform policies and applicable laws of Equatorial Guinea.

8. Seller Responsibility

• Sellers are responsible for accurate product descriptions and condition disclosure.

• Failure to comply may result in:

  • Forced refunds

  • Account suspension

  • Legal action if required

9. Policy Updates

onlinemakit.com reserves the right to update this Return & Refund Policy at any time. Changes take effect once published.

By purchasing on onlinemakit.com, users agree to this Return & Refund Policy.